Privacy policy
Our commitment
We – referred to as “We” or “Our” – are committed to protecting your personal data and your privacy.
This privacy policy explains how we collect, store, process and use the information you provide when using the Monsteadix website (hereafter “the Website”).
We are committed to the following principles:
Transparency in the collection and processing of your personal data:
We make sure you are always well informed so you can make conscious choices about how your data is used on the website or when interacting with third-party platforms. We use various methods to provide you with accurate and timely information about data processing.
When we need to give you specific information, we ensure it is delivered at the right time and place.
We are also available to answer questions or provide clarification within the scope of applicable law. You can reach us at [email protected]
Processing of personal data only for the purposes stated in this policy:
We may process your information to make the website available, connect you to third-party trading platforms (“the Services”), improve user experience, develop the platform, protect our rights, carry out administrative tasks and meet legal obligations.
We also process information to better understand your needs and preferences.
Resources to uphold your rights:
We allocate significant resources to ensure you can exercise your rights as a data subject. You can request access, rectification, erasure or restriction of your data, or ask for it to be transferred at any time. We will respond in line with applicable legislation.
Protection of your personal data:
While we cannot guarantee absolute security, we use modern security methods and measures to protect your information and will continue to improve them.
Our full privacy policy
1. Scope
This policy describes the types of data we collect, how we process them, share them with third parties, and the security measures we apply.
“Personal data” means any information that can be linked to an identified or identifiable person. “Processing” means any operation involving collection, storage, use, sharing, adjustment or deletion.
Our services are intended for a general audience and are not directed at persons under 18. We do not knowingly collect information from minors. If we discover such data has been recorded, we will delete it promptly.
2. When do we collect information?
We collect data when you use our services, visit the website or interact with our channels. Some information is provided by you, other data is collected automatically through analysis of your activity or via third-party partners.
3. No obligation to provide data – but consequences
You are not required to give us information. However, without certain data we may not be able to offer you all our services or full access to the website.
4. What types of information do we collect?
This can include activity logs, IP addresses, timestamps, language, browser type, device information and error logs. Some of this may not directly identify you and is therefore not considered personal data.
Information you give us directly: name, phone number, email address when you contact us or use the platform.
5. Purposes of processing and legal basis
Monsteadix processes information only when we have a lawful basis, for example to deliver services, improve experience, protect your data, or meet legal obligations.
- You have given consent to the processing of your personal data for specific purposes. This applies when you deliberately share information via the website so we can forward it to a third-party trading platform.
- Processing is necessary for the legitimate interests pursued by Monsteadix or a third party. For example, this may include improving our services or handling legal claims.
- Processing is necessary to comply with a legal obligation to which Monsteadix is subject.
If you would like a more detailed explanation of how processing of your personal data serves legitimate interests of Monsteadix or a third party, you can contact us at any time by email.
Below is an overview of why we may process your information, together with the legal bases:
| Purpose | Legal basis | |
| 1 |
To forward your information to a third party upon request to participate in digital or trading activities. We may collect information to forward it if you expressly ask us to do so. |
Consent from you to processing for one or more specified purposes. |
| 2 |
To respond to your enquiries and requests Processing of information is necessary to handle questions you may have about our services. |
Necessary for the legitimate interests of the company or a third party. |
| 3 |
To comply with legal obligations or orders from authorities We process data to ensure compliance with statutory requirements. |
Necessary to comply with a legal obligation. |
| 4 |
To improve our services This can include analysis of error logs or other reports to optimise the platform. |
Necessary for legitimate interests of the company or a third party. |
| 5 |
To prevent fraud and misuse of the services |
Necessary for legitimate interests of the company or a third party. |
| 6 |
To carry out and maintain operational activities that support service delivery This may include back-office functions, business development, strategic planning and internal controls. |
Necessary for legitimate interests of the company or a third party. |
| 7 |
To perform analyses and statistical assessments We use statistical methods and analyses to make better decisions and improve the platform. |
Necessary for legitimate interests of the company or a third party. |
| 8 |
To protect our and third parties’ interests, rights and assets, including legal claims We may process information to defend rights and interests in accordance with applicable law, agreements and terms. |
Necessary for legitimate interests of the company or a third party. |
6. Transfer of personal data to third parties
Monsteadix may share your information with third-party providers that assist with storage, hosting, IP information, user-experience analysis, research and other technical or diagnostic services.
If you request it, we may also transfer certain information to third-party trading platforms. In such cases they will process the information in accordance with their own privacy policies. We may share information with multiple trading platforms.
Monsteadix may also share information with affiliated companies and business partners that help improve the quality of our services.
We may disclose information to public authorities if required to protect our or third parties’ interests, rights or assets, including in connection with legal proceedings.
Information may also be shared with potential buyers, investors or lenders in connection with merger, acquisition, reorganisation or insolvency proceedings.
7. Cookies and third-party services
We use certain third-party services, for example analytics and advertising providers. These may use cookies or similar technologies governed by their own policies.
A cookie is a small text file stored on your device when you visit the website. It may collect information about usage patterns, preferences and technical data, and is used to improve your experience, remember settings and deliver more relevant content.
We may use both session cookies (deleted when the browser closes) and persistent cookies (that remain on your device until they expire or are manually deleted).
Types of cookies:
| Type | Purpose | Additional information |
| Strictly necessary cookies | These are essential for navigating and using the website’s features, as well as downloading or streaming content without interruption. | They may contain login status and are deleted automatically when you close the browser (session cookies). |
| Functional cookies | Help the website remember choices and preferences when you return. | Remain on your device until they expire or are manually deleted. |
| Performance and analytics cookies | Used to collect statistics and measure performance so we can improve user experience and test new features. | Collect only anonymised data. Some are deleted at the end of the session, others may remain longer. |
Blocking and deleting cookies
You can change your browser settings to block or delete cookies. Here are links to instructions for the most popular browsers:
- Firefox
- Microsoft Edge
- Google Chrome
- Safari
Please note that some website features may stop working if you block cookies.
NOTE ON ONLINE TRACKING
This service does not currently support “Do Not Track” signals.
8. Storage of personal data
Monsteadix will store your information for as long as necessary for the purposes described in this policy, or as required by law, regulation or authority.
If you have consented, we may share information with third-party trading platforms for up to 12 months, with the possibility of extension after new consent.
We regularly review stored information to ensure it is not kept longer than necessary.
9. Transfer of personal data to third countries or international organisations
Your personal data may be transferred to a third country (outside the EEA) or to international organisations. In such cases Monsteadix will implement appropriate safeguards to ensure the data is protected and that you retain your rights and effective remedies.
If you are resident in the EEA, such protection measures apply if one of the following criteria is met:
- The transfer is to a third country or international organisation that the European Commission has recognised as providing an adequate level of protection for personal data, under GDPR Article 45(3).
- The transfer is carried out on the basis of a legally binding and enforceable agreement between public authorities or bodies, under GDPR Article 46(2)(a).
- The transfer is based on standard data protection clauses adopted by the European Commission, under GDPR Article 46(2)(c). You can find these clauses on the European Commission’s website.
If you would like more information about the safeguards we use when transferring personal data, please contact us at [email protected]
10. Protection of personal data
We use technical and organisational security measures to protect personal data against unauthorised access, alteration, loss or destruction. These measures are tailored to the risk of the processing.
We cannot guarantee absolute security for data transmitted over the internet. Monsteadix disclaims liability for indirect or accidental damage that may arise from data loss or unauthorised access outside our reasonable control.
In some cases we may be legally obliged to share information with public authorities. In such cases our control over data protection may be limited.
11. Links to third-party websites
The website may contain links to external websites or applications operated by third parties. Monsteadix has no control over these and is not responsible for their processing of personal data. We recommend that you always read their privacy policies before providing any information.
12. Your rights regarding personal data
You have the right to request access to the information we process about you, demand rectification of errors, request erasure of data that is no longer necessary, and restrict or withdraw consent for certain processing.
Right of access
You have the right to confirmation whether Monsteadix processes personal data about you. If we do, you have the right to access the data and information about: purpose, data types, recipients (including in third countries), storage period, rights, complaint options and security measures used for transfers.
You may receive a copy of the processed data. If you request additional copies, we may charge a reasonable fee. If the request is sent electronically, you will normally receive the data in a common electronic format.
The right of access must not infringe the rights and freedoms of others. If this occurs, we may limit or refuse the request.
Right to rectification
You may request that Monsteadix correct inaccurate or incomplete information about you. Where necessary you may supplement it with an explanatory statement.
Right to erasure (“right to be forgotten”)
You have the right to request deletion of your data when it is no longer necessary to process it, when you withdraw consent, or when the processing is unlawful. We will act in accordance with applicable law.
Right to erasure (“right to be forgotten”)
This right applies if: (a) the personal data are no longer necessary for the purpose for which they were collected; (b) you withdraw consent and there is no other legal basis; (c) you object to processing based on our or a third party’s legitimate interests and there are no overriding legitimate grounds; (d) you object to processing for direct marketing; (e) the data have been processed unlawfully; or (f) the data must be erased to comply with a legal obligation under EU or UK law.
The right does not apply if processing is necessary (a) to comply with a legal obligation, or (b) to establish, exercise or defend legal claims.
Right to restriction of processing
You may request that we restrict processing of your data if: (a) you contest the accuracy, for a period allowing us to verify; (b) the processing is unlawful but you prefer restriction over erasure; (c) we no longer need the data but you require them for legal claims; (d) you have objected to processing pending verification of our legitimate interests; (e) the data are processed for direct marketing, including profiling.
If processing is restricted, the data may only be used with your consent, for legal claims, to protect the rights of others or for important public interests.
Right to data portability
You have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format. You may also request that the data be transmitted directly to another controller where technically feasible, if the processing is based on consent or contract and carried out automatically.
Right to withdraw consent
You may withdraw consent to processing at any time without affecting the lawfulness of processing based on consent before it was withdrawn.
Right to object
You may object to processing of your data when it is based on legitimate interests. This also applies to profiling. We will then stop processing unless we can demonstrate compelling legitimate grounds that override your interests and rights, or if the processing is necessary for legal claims.
You may also object at any time to processing for direct marketing purposes, including profiling related to such marketing.
Right to complain to a supervisory authority
You may complain to the Information Commissioner’s Office or another supervisory authority within the UK if you believe the processing of your personal data breaches applicable data protection law.
We will respond to requests to exercise rights within one month of receipt. If necessary the deadline may be extended by up to two months depending on the complexity and number of requests. You will then be informed of the reason for the delay.
Information related to the exercise of rights is provided free of charge unless the request is manifestly unfounded or excessive. In such cases we may charge a reasonable fee or refuse the request.
Monsteadix may request additional information to confirm your identity if we have reasonable grounds to doubt it.
13. Updates to this policy
We reserve the right to update this privacy policy. Changes will be published on the website and material updates will be communicated clearly. Unless otherwise stated, changes take effect when the updated policy is published.